FAQ
Frequently asked questions.
Everything about freshness, grind, brewing, shipping and bulk orders. Still not sure? One of us writes back, usually within four hours.
01How fresh is the coffee?
Our coffee is roasted in small batches and packed to order to preserve its freshness, flavour and aroma. Every pack carries its roast date, so you always know when your coffee was roasted.
02How do I choose my KAIVO?
Each KAIVO blend has its own flavour profile and personality. Not sure where to start? Take the four question quiz, or tell us how you like your coffee and we'll help you find your match.
03What if I pick the wrong grind?
Don't worry. If you're unsure which grind to choose, tell us what equipment you use and we'll point you in the right direction. And if you're still unsure, reach out to us before ordering.
04Will KAIVO work with different brewing equipment?
Yes. Our coffees can be enjoyed across different brewing methods, including espresso machines, moka pots, French presses, pour overs and AeroPress. Just select the grind that suits your equipment.
05Why only five blends?
Because we wanted to keep it considered. Five blends, five distinct profiles, each created to offer a different coffee experience without making the choice overwhelming.
06Where does KAIVO coffee come from?
All KAIVO coffees are specialty coffees, 100% Arabica, sourced exclusively from Indian estates. We select coffees for their character, quality and the flavours they bring to the cup.
07How should I store my coffee?
Keep your coffee sealed in its original pack, away from heat, direct sunlight and moisture. There's no need to refrigerate it. For the best experience, grind just before brewing.
08Can I change blends on my subscription?
Absolutely. Your coffee should change with your mood. You can switch blends, skip a delivery or pause your subscription whenever you like.
09Do you ship across India?
Yes. We currently ship across India. International shipping is not available at the moment.
10How long will my order take to arrive?
Orders are usually shipped within 1 to 3 working days, and delivery typically takes 1 to 6 working days, depending on your location and quantity. You'll receive tracking details once your order has been shipped.
11What if there's an issue with my order?
If your order arrives damaged or there's an issue with what you received, get in touch with us at hello@kaivo.in and we'll sort it out.
12How do I brew the best cup?
The perfect cup comes down to a few things: fresh coffee, the right grind, good water and the right brewing ratio. We have built brewing guides for each method to help you get the most out of your KAIVO coffee.
13Do you take bulk orders?
Yes. We offer bulk orders for homes, offices, events, gifting and collaborations. For quantities, custom requirements or corporate orders, contact us at hello@kaivo.in and we'll take it from there.
14Can I order KAIVO for an event or corporate gifting?
Yes. We'd love to. Whether it's coffee for an intimate occasion, weekend events at your studio, customised gifting or a larger corporate and wedding order, write to us at hello@kaivo.in with your requirements and quantity.
Still not sure? Ask us.
Write to us and one of us writes back.