Refund policy

At Kaivo Origins LLP, we specialise in coffee that's roasted, packed & shipped as soon as possible to you. Because of the nature of our products and our commitment to delivering them in the best condition, orders placed with us are non-cancellable and non-returnable even if unopened.

If there was an error with your order, please reach out to us at hello@kaivo.in within 4 days of receiving it.

If you're not satisfied with a blend, our team is happy to help you find one that suits you better.

You can always write to us with any return-related questions at hello@kaivo.in.

Damages and issues

Please inspect your order as soon as it arrives, and contact us within 24 hours of delivery if an item is defective, damaged, or if you've received the wrong product so we can evaluate the issue and make it right.

If you've received damaged merchandise or a damaged package, please write to us at hello@kaivo.in with a photo of the item and a photo of the shipping box, so we can look into it and report it to our team.

If your case is accepted, we'll share instructions on how and where to send the item back. Items sent to us without first raising a request will not be accepted.

Exceptions / non-returnable items

We cannot accept returns on sale items or gift cards. As all coffee sales are final, this applies to whole bean, drip bags, and kits.

Exchanges

We currently offer exchanges, not refunds. If an item is found to be damaged, defective, or incorrect, we will replace it or exchange it for an item of equal value once your request is approved. We do not currently sell brewing equipment, but if we introduce equipment or merchandise in the future, exchanges will apply to those categories as well.